aca44 Privacy Policy

Section 1

Information We Collect

aca44 collects personal information at the point of registration and on an ongoing basis as you use the Platform. The categories of personal data we collect are set out below. We collect only what is necessary for the specific operational or legal purpose identified against each category.

aca44 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond identity document photographs for KYC), or health information unless specifically required under applicable law and disclosed to you at the time of collection.

Section 2

How We Use Your Data

aca44 processes personal data only for lawful, specified purposes. The following table maps each processing activity to its purpose and legal basis. We do not use your personal data for any purpose not identified here without your prior consent.

• Account management: To create and maintain your player account, authenticate your identity at login, manage your preferences, and communicate account-related updates such as password reset confirmations and security alerts.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, verify transaction references, maintain accurate financial records, and investigate payment disputes or discrepancies.
• KYC and fraud prevention: To verify your identity against the details provided at registration, detect duplicate accounts, prevent impersonation, and fulfil our obligations to prevent money laundering and fraudulent activity on the Platform.
• Responsible gaming: To monitor player behaviour for indicators of problem gambling, apply deposit limits, loss limits, or self-exclusion measures requested by the player, and intervene proactively where usage patterns suggest potential harm.
• Customer support: To respond to enquiries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance and training purposes.
• Platform improvement: To analyse anonymised usage patterns, identify technical errors, improve game loading performance, and develop new features based on player interaction data. Individual players are not identifiable in this analysis.
• Marketing communications: To send you promotional emails and SMS messages about bonuses, new games, and seasonal offers — but only where you have opted in or not opted out. You may withdraw consent for marketing communications at any time.
• Legal compliance: To maintain records as required by applicable law, respond to lawful requests from government authorities or courts, and enforce our Terms & Conditions.

aca44 does not use automated decision-making or profiling in a manner that produces legal or similarly significant effects for players, except where required for fraud detection and prevention. In such cases, a human review is available on request by contacting [email protected].

Section 3

Data Sharing & Third Parties

aca44 does not sell, rent, trade, or otherwise transfer your personal data to third parties for their own commercial purposes. We share data only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.

In the event that aca44 undergoes a merger, acquisition, or sale of all or part of its business assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified by email if such a transfer occurs and if it materially affects how their data is processed, and will be provided with the opportunity to delete their account prior to the transfer taking effect.

Section 4

Cookies & Tracking

The aca44 Platform uses cookies — small text files stored on your device by your web browser — to support the technical operation of the site, maintain your login session, and collect anonymised usage statistics. We do not use cookies to track your activity across other websites or to build advertising profiles.

You can manage cookie preferences through your web browser settings. Most modern browsers — including Chrome, Firefox, Safari, and Samsung Internet — allow you to view, delete, and block cookies. Note that disabling essential cookies will prevent you from logging into your aca44 account and using core Platform features. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Section 5

Data Retention

aca44 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The retention periods below represent our standard practices. Specific circumstances — such as an ongoing dispute, legal hold, or regulatory investigation — may require data to be retained beyond these standard periods.

• Active account data: Retained for the duration of your account's active status plus a minimum of 5 years following permanent account closure, to comply with financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of 5 years following account closure or the last transaction, whichever is later. This reflects standard financial services record-keeping requirements.
• Transaction records: All deposit and withdrawal records, including bKash, Nagad, Rocket, and Upay transaction references, are retained for a minimum of 5 years from the date of the transaction.
• Support communications: Live chat transcripts and email support records are retained for 2 years from the date of the interaction, after which they are anonymised or deleted.
• Marketing consent records: Records of your opt-in or opt-out status for marketing communications are retained for the lifetime of your account and for 2 years following account closure as evidence of compliance.
• Anonymised analytics data: Usage data that has been irreversibly anonymised is not subject to a defined retention limit, as it no longer constitutes personal data and cannot be linked back to an individual player.

Following the expiry of the applicable retention period, personal data is securely deleted from all active systems and backups. Where complete deletion is technically impractical within the standard cycle, the data is anonymised such that it can no longer be associated with any identifiable individual. Deletion requests submitted by players will be processed within 30 days, subject to any outstanding retention obligations described above.

Section 6

Security Measures

aca44 employs a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. While no online platform can guarantee absolute security, aca44 maintains security controls consistent with industry best practice for online gaming and financial services platforms operating in Bangladesh.

Section 7

Your Data Rights

As a registered player on the aca44 Platform, you hold specific rights over the personal data we hold about you. These rights are described below. To exercise any of these rights, submit a written request to [email protected] from the email address registered to your aca44 account. We will acknowledge your request within 2 business days and provide a substantive response within 5 business days.

• Right of access: You have the right to request a copy of all personal data that aca44 holds about you, together with information about how it is used and with whom it is shared. aca44 will provide this information in a clear, structured format at no charge.
• Right to rectification: If any personal data held by aca44 is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your email address or phone number, you may also update these directly in your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to aca44's legal obligation to retain certain records as described in the Data Retention section above.
• Right to restriction: You may request that aca44 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or pending the outcome of an objection to processing.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to aca44 in a structured, commonly used, machine-readable format (such as CSV or JSON), and to request that it be transmitted directly to another service provider where technically feasible.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests, though such objections will be assessed against aca44's specific legitimate interests in each case.

aca44 will not charge a fee for handling data rights requests except in cases where a request is manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may apply. We will notify you before any fee is charged. aca44 reserves the right to verify your identity before fulfilling any data rights request to ensure that data is not released to an unauthorised third party.

Section 8

Policy Updates & Contact

aca44 reviews this Privacy Policy periodically and reserves the right to update or amend it at any time. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — registered players will be notified by email to the address associated with their aca44 account at least 14 days before the changes take effect. The effective date at the top of this document will be updated to reflect each revision.

Minor amendments — such as clarifications of existing practices, corrections of typographical errors, or updates to contact details — may be made without prior notice. We encourage you to review this Policy periodically by visiting https://aca44.net/privacy-policy to stay informed of how aca44 protects your data. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or complaints relating to this Privacy Policy, the personal data aca44 holds about you, or the way in which that data is processed, please contact us using the details below. aca44 is committed to resolving all privacy-related enquiries promptly and transparently. If you are unsatisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.